Terms-of-service

These Terms of Service apply to business inquiries, samples, mixed-SKU trials, commercial orders, private-label work, related documentation, and repeat supply arranged through FilaSource.

By requesting a quotation, placing an order, approving a sample or specification, paying an invoice, or otherwise using the services, the customer agrees to these terms on behalf of the business it represents.

"FilaSource," "we," "us," and "our" refer to the contracting seller identified in the applicable quotation, pro forma invoice, order confirmation, or contract. FilaSource works with legally independent production and service partners and does not represent that it owns their facilities or assets.

If these terms conflict with a signed contract or an expressly accepted quotation, order confirmation, specification, or other transaction document, the more specific transaction document controls for that transaction.

The services are intended for brands, importers, distributors, wholesalers, professional sales channels, manufacturers, print farms, institutions, and other qualified business purchasers. They are not intended for personal or single-spool consumer purchases.

The customer represents that it has authority to act for its business and that all information supplied for quotation, testing, production, labeling, export, import, and delivery is accurate and complete.

The customer must identify relevant decision-makers, testing contacts, billing contacts, consignees, and any importer-of-record requirements where reasonably necessary to perform the transaction.

Website content, catalog information, discussions, and preliminary estimates are invitations to inquire and are not binding offers. A transaction is accepted only when we issue or expressly accept a written order confirmation, invoice, contract, or equivalent record.

Each quotation or order may separately specify product series, SKU, color, quantity, packaging, customization, testing documents, shipment method, Incoterm, destination, price, currency, payment schedule, validity period, and estimated timing.

Minimum quantities may differ by product, color, packaging component, customization level, and order structure. No general minimum quantity displayed or discussed outside a transaction document is guaranteed to apply to a particular order.

Any purchase-order terms submitted by the customer that conflict with these terms are rejected unless we expressly accept them in writing. Silence, production activity, shipment, or receipt of payment does not constitute acceptance of conflicting customer terms.

Samples and small trial orders are intended to help the customer evaluate product suitability before commercial scale-up. Unless otherwise agreed in writing, samples are chargeable and international freight, import charges, and related costs are paid by the customer.

A stock sample may not be production-representative for a future custom order. Where color, formulation, packaging, or other custom requirements are material, a production-representative sample or other agreed approval method may be required.

The customer is responsible for testing each relevant SKU under appropriate equipment, nozzle, temperature, speed, model, environmental, storage, and end-use conditions. Results from one SKU, printer, setting, batch, or environment must not be assumed to apply to another.

Validation criteria, feedback dates, retesting, sample-fee credits, and approval status must be recorded in writing. A paid sample or successful trial does not obligate either party to enter a commercial order unless separately agreed.

Available work may include applying customer-approved labels, boxes, spools, barcodes, instructions, colors, or other agreed components to an approved product. Adjustments within existing materials and processes, and deeper development involving new materials or performance targets, require separate evaluation.

Custom work may involve additional fees, minimum quantities, tooling, packaging commitments, development periods, testing, or technical risk. No custom capability is promised until its scope and feasibility are confirmed in writing.

Color approval follows the written transaction requirements. Physical samples generally provide better control than digital images. Pantone or similar references are references only unless a specific tolerance, master sample, measurement method, and lighting condition are agreed.

Production may rely on a final approved release package containing the current product, color, artwork, barcode, packaging, quality, and delivery requirements. The customer must carefully review and approve that package. Superseded files must not be used as instructions.

Prices are quotation-based and may separate product, color or formulation work, packaging, testing or documentation, freight, insurance, duties, taxes, storage, and other services. Prices are valid only for the scope and validity period stated in the quotation.

Unless expressly included, prices exclude import duties, tariffs, value-added taxes, sales taxes, customs fees, destination charges, bank charges, and similar governmental or third-party costs. The customer is responsible for such amounts where allocated to it by the transaction documents or applicable trade term.

Payment must be made in the currency, amount, method, and schedule shown in the applicable transaction document. Bank fees must be allocated as stated in that document. We may withhold procurement, production, release, documentation, or shipment until cleared payment and required approvals are received.

The customer may not deduct, offset, charge back, or withhold an amount based on a disputed claim unless required by law or agreed in writing. Undisputed amounts remain payable when due.

Any production or delivery estimate begins only after all required conditions are satisfied, including applicable payment, final product and color approval, packaging approval, artwork and barcode approval, quality requirements, delivery instructions, and production scheduling confirmation.

Estimated dates are planning estimates unless expressly guaranteed in a signed transaction document. Changes to quantity, product, color, packaging, documents, route, destination, or other requirements may change price, minimum quantity, availability, and schedule.

Order changes or cancellations require written acceptance. The customer is responsible for agreed costs already incurred for approved custom materials, colors, packaging, work in progress, completed goods, storage, rework, or cancellation, except to the extent caused by our confirmed error.

We may pause performance if instructions conflict, payment is insufficient, required approvals are missing, intellectual-property concerns arise, capacity or sourcing is not confirmed, or proceeding could violate law or agreed quality controls.

Delivery responsibilities, costs, title, and transfer of risk are governed by the agreed transaction documents and applicable Incoterm. References to Incoterms mean the edition identified in the transaction document, or Incoterms 2020 if no edition is stated.

The customer must provide accurate consignee, address, telephone, tax, customs, importer, and delivery information by the required deadline. Costs or delays caused by incomplete or incorrect customer information are the customer's responsibility.

Unless expressly agreed otherwise, the customer is responsible for import eligibility, customs clearance, local registrations, taxes, duties, product-market requirements, and any licenses or permits needed at destination.

Freight schedules and customs clearance may be affected by carriers, ports, government authorities, weather, congestion, inspections, and other events outside our control. The customer must promptly inspect external shipment condition and preserve carrier evidence for visible loss or damage.

Products are supplied against the approved SKU-specific specification, sample, packaging version, and quality requirements identified for the order. Values or claims for one product series do not automatically apply to another.

Manufacturing and printing results may be affected by material handling, moisture exposure, storage, equipment condition, nozzle type, software, settings, speed, model geometry, environment, and other factors outside the product itself.

The customer must inspect quantities, SKU identity, packaging, labels, visible condition, and reasonably testable conformity promptly after delivery and before resale, repacking, processing, or broad distribution.

Use, resale, relabeling, commingling, or processing after a defect was or reasonably should have been discovered may limit available remedies to the extent it prevents verification or increases the affected quantity.

A claim must be submitted promptly after discovery and within any period stated in the transaction documents. The customer must take reasonable steps to isolate potentially affected goods and prevent avoidable additional loss.

Claims should include the order, SKU, quantity affected, batch or lot information, issue rate, storage history, equipment, nozzle, settings, environment, photographs, videos, test records, and representative samples where reasonably requested.

Both parties will review whether the reported issue may relate to manufacturing, transport, storage, equipment, operating parameters, approved tolerances, customer-supplied materials, or multiple causes. Submission of a claim does not by itself establish responsibility.

If we confirm a material nonconformity attributable to us, the available remedy may include replacement, repair or rework where practical, credit, partial refund, or another reasonable commercial solution proportionate to the verified affected quantity. The selected remedy is subject to applicable law and the specific transaction documents.

Goods must not be returned, destroyed, or disposed of without written instructions unless immediate action is legally required or reasonably necessary for safety. Unauthorized returns may be refused.

Technical data sheets, safety data sheets, batch inspection records, third-party reports, declarations, and certificates serve different purposes and are not interchangeable. Their relevance depends on the named entity, product, SKU, sample, standard, test method, date, version, territory, and current status.

No report, assessment, declaration, mark, or certificate applies to all products merely because it is discussed or supplied for a specific product or sample. Only documents expressly identified for the ordered product and approved use may be relied upon.

The customer must identify destination-market, labeling, chemical, packaging, recycling, registration, safety, and documentation requirements before order acceptance. We may assist with available information, but the customer remains responsible for determining whether the product and its intended use comply with laws applicable to the customer's market unless expressly agreed otherwise.

The customer must not alter, misrepresent, extend, or reuse a document beyond its stated scope or imply certification, approval, ownership, or performance not supported by the original record.

FilaSource names, branding, website content, product information, layouts, graphics, and related materials are owned by or licensed to the applicable rights holder. No license is granted except the limited right to use transaction materials for their intended business purpose.

The customer retains ownership of customer-supplied trademarks, artwork, designs, barcodes, text, and other materials. The customer grants us and our production and service partners a limited license to use those materials solely to quote, develop, produce, package, document, and deliver the requested goods and services.

The customer represents that it has all rights and permissions required for customer-supplied materials and instructions and that their use will not infringe intellectual property, privacy, consumer-protection, labeling, or other rights.

We may reject, suspend, or cancel work that reasonably appears unlawful, misleading, infringing, counterfeit, or unauthorized. The customer is responsible for claims and reasonable costs arising from customer-supplied materials or instructions, except to the extent caused by our unauthorized modification or misuse.

Ownership and permitted use of custom formulas, tooling, production methods, test methods, design files, or development results must be stated in a separate written agreement. Payment for development does not by itself transfer pre-existing intellectual property or general manufacturing know-how.

Each party must use reasonable care to protect non-public commercial, technical, pricing, product, customer, and design information received from the other party and use it only for the relevant business relationship.

Confidentiality does not apply to information that is publicly available without breach, lawfully known without restriction, independently developed, or lawfully received from another source. Required legal disclosure is permitted where the receiving party provides notice when legally allowed.

Neither party may publicly use the other party's name, logo, products, designs, images, order information, sales data, or relationship as a case study or endorsement without prior written authorization.

A separate nondisclosure agreement controls where it provides more specific protections.

We warrant only that, at the agreed delivery point, products will materially conform to the expressly approved specification and transaction documents, subject to stated tolerances, test methods, storage requirements, and exclusions.

Except for an express written warranty, and to the maximum extent permitted by law, products, samples, information, and services are provided without implied warranties of merchantability, fitness for a particular purpose, uninterrupted availability, or compatibility with every printer, process, application, market, or regulatory regime.

We do not guarantee that filament will never tangle or clog, contain zero moisture, produce identical results in every print, work with every machine, or meet an unstated end-use requirement. Recommendations and typical values are informational and do not replace customer validation.

Changes that do not materially affect an approved specification may occur due to manufacturing, sourcing, or process realities. Material changes requiring customer approval will be handled according to the applicable transaction documents.

Each party is responsible for direct loss caused by its breach, negligence, willful misconduct, or violation of law, subject to these terms and applicable transaction documents.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profit, revenue, business opportunity, goodwill, data, expected savings, or downstream contracts.

To the maximum extent permitted by law, our aggregate liability arising from a particular transaction will not exceed the amount actually paid to us for the specific affected goods or services giving rise to the claim.

The exclusions and limits above do not apply where liability cannot legally be excluded or limited, or to fraud, willful misconduct, death or personal injury caused by negligence where applicable law prohibits limitation, or infringement caused by a party's unauthorized use of the other party's intellectual property.

The customer must maintain appropriate product testing, traceability, inventory controls, insurance, warnings, instructions, and recall procedures for its market and intended use.