Privacy Policy

Where required by law, we rely on an appropriate legal basis. Depending on the situation, this may include responding to your request before entering into a contract, performing a contract, meeting a legal obligation, pursuing legitimate business interests that do not override your rights, or obtaining your consent.

We may send communications connected with your enquiry, samples, quotation, order or existing business relationship. You may ask us to stop non-essential marketing messages at any time.

Cookies are small text files stored on your device. They can help a website operate, remember choices, measure traffic or support content supplied by another service.

The website may use cookies that are necessary for core functions. If non-essential analytics, advertising or embedded-content technologies are used, we provide notice and choices where required by applicable law.

You can use available cookie controls or your browser settings to manage cookies. Blocking some cookies may affect certain website functions, and deleting cookies does not necessarily remove information already collected.

We may share personal data only when it is reasonably needed for the purposes described in this policy, including with:

• Personnel who handle enquiries, quotations, orders, support or website operations.
• Providers of hosting, email, data storage, customer-management, website-maintenance or professional services.
• Product, packaging, quality, logistics or other supply partners when needed to evaluate or fulfil your request.
• Authorities, advisers, insurers or transaction parties when required by law or needed to protect rights, safety or business continuity.

We do not sell business contact data for money. Some privacy laws define “sale” or “sharing” more broadly; where those rules apply, we provide the required notice and choices.

International transfers

Because FilaSource supports international business enquiries and supply planning, personal data may be processed in a country other than your own. Where applicable law requires transfer safeguards, we use an appropriate legal mechanism or other required protection.

We keep personal data for as long as reasonably necessary to respond to enquiries, manage a business relationship, maintain product and order records, resolve disputes, meet legal or accounting obligations, prevent fraud, or enforce agreements. The period depends on the record, the relationship and applicable law.

We use organizational and technical measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. No internet transmission, email or storage system is completely secure, so please avoid sending confidential information through an unprotected channel.

If a personal-data incident requires notification under applicable law, we will take the steps required by that law.

Depending on your location and the law that applies, you may have rights to ask what personal data we hold about you, obtain a copy, correct inaccurate data, request deletion, restrict or object to certain processing, request portability, withdraw consent, or opt out of certain sale, sharing or targeted-advertising activities.

You may also have the right to complain to a data-protection authority or appeal a decision about your request. We will not discriminate against you for exercising a privacy right provided by law.

We may ask for information needed to verify your identity, protect your data and confirm the authority of anyone acting for you. A request may be limited where the law permits or requires us to keep certain information.